CLAUDIA FUENTES| EMPLOYEE SPOTLIGHT OCTOBER 2023
Any custodial worker knows they are more than "just" a janitor-- and we agree!
At Accurate Building Maintenance, our team members are the backbone of our team and the heartbeat of our #purpose: creating clean, healthy, safe communities. They take care of our customers, so we take care of them like family—the best kind! We are so grateful for all they do each day and love to see them grow and succeed.
Our monthly Employee Spotlight series features one of our amazing team members, showcasing what it’s like to work in the cleaning industry at Accurate, where we #keepitfun.
This month we are happy to introduce you to Claudia Fuentes! She's been a proud Accurate team member for nearly 6 years. Claudia was nominated because she demonstrates unparalleled excellence in multiple areas with extraordinary work ethic, exceptional versatility and adaptability, and cheerful attitude. In the bustling world of commercial cleaning, where dedication often goes unnoticed, Claudia stands out as the embodiment of unwavering commitment and humble excellence.
We had the privilege of getting to know more about Claudia as both a person and a professional during a recent Question & Answer session. This genuine, motivated gal has a sincere love for people, a passion for selfless service, and an inherent sense of gratitude for the world around her and the opportunities life brings. We all have a story to share... so read on and be inspired by Claudia's! (As usual with our Employee Spotlight series.)
Special thanks and kudos from creator/author Erin Williams (Marketing) to our Customer Service Manager Dee Perez for her devotion and assistance in carrying out all the necessary pieces to make this article unique and impactful every month!
WHAT OTHERS HAD TO SAY ABOUT CLAUDIA
Dee Perez nominated Claudia for this month's Employee Spotlight. Claudia's coworkers, Accurate's leadership team, and our customers joined in with their support and accolades for her.
Claudia flies quietly under the radar giving it her all, never looking for recognition, just doing what she was hired to do. She represents our core values well and supports our team by covering vacancies and call-offs night after night. She has earned the respect of our customers, supervisors, building managers, and her coworkers. Claudia's calm demeanor, smile and people skills are what set her apart from others. She enjoys what she does, believes in our purpose, and utilizes her bilingual abilities to assist in training new employees. Over the years, she has been offered the position of supervisor, and she has declined the offers, as she is grateful to just be part of our team. Claudia's attendance and compliance record are spot on. - Dee Perez, Accurate Customer Service Manager
Claudia's supervisor Johnny Manzanales values Claudia's hard work and upbeat mindset. "Claudia is a great employee," he said. "She always stays busy working on what needs to be done and always has a positive attitude. It’s great having her as part of my team!"
Claudia is an amazing person and an exceptional employee. She will jump into any property needed and treat it as if she has been there the whole time. Even when she is working double shifts, she does her best work and always with a smile. She assists our employees with anything they need and communicates so well with everyone. Claudia is definitely one Accurate's greatest assets! - Bonnie Miller, Accurate Director of Workplace and Employee Experience
"I like working with Claudia," said teammate and past Employee Spotlight Flor Ruelas. "She's a very hardworking person and a good colleague!"
When Claudia fills in at our bank building as a daytime porter, she is fantastic worker! She shows up and starts working with no questions asked. She needs no direction on any of jobs she is requested to perform. She is a pleasure to work with! She works very well with our Facilities staff and is liked by all. I have also received kudos about Claudia from other employees at the bank besides our Facilities department staff. Claudia deserves all the accolades that can be given to her! - Jeff A., Accurate Customer Senior Facilities Manager, Las Vegas
Her kindness radiates every day, and her consistent kind heart uplifts everyone around her. The pride she takes in her work is evident. Her unwavering availability and reliability are commendable. Whenever we assign Claudia a task, we never have to worry; we know it will be done with excellence. We are truly grateful to have someone who never complains and always keeps her word. Thank you, Claudia, for being an invaluable part of our team! - Alex Finken, Accurate CEO/Visionary
WHAT CLAUDIA SHARED ABOUT WORKING AT ACCURATE
What’s your favorite thing about working at Accurate? The building where I work; the residents treat me so well. I feel motivated. Some days I don’t wake up feeling like I want to do anything, like all of us I suppose. But I get up, shower, drink my coffee, and go. Once I get to work, I forget about everything else, and I love to be there. If I could be there 24 hours a day I would be! It’s my sweet spot. I like being there. I don’t miss work. I don’t call in. I like to help on other accounts. I’m not the type of person that I give myself a pass to take off a day when I’m not feeling at my best—I still get up and go to work, and I’m absolutely great!
What makes you proud of being an Accurate team member? The respect and appreciation I get from the residents at my worksite and also from my coworkers. Accurate is a great place to work. I have good relationships with my coworkers and camaraderie because we feel confident and comfortable, happy, and valued. The supervisors are thankful and appreciative. The recognition we receive is nice; it makes you feel good!
What is one thing you wish people knew about your job? I do my job with excellence, and that helps the people around me. It takes skill to do this work! Caring for our surroundings, the environment around us, is an important job, one I take a lot of pride in. I do it to help people, to serve them.
What drew you to Accurate originally?
Prior to Accurate, I'd never worked in the cleaning industry before. In high school, I had a part-time job as a cashier at a clothing store. I also worked at a laundromat, a factory, and then for several years at the Monte Carlo Casino in food service. I started out busing tables and then was a food runner until my hours were cut. A friend who works at Accurate referred me. She said, "It’s easy to apply, and they’ll train you." I remember the day that I applied to Accurate, because they called me right away! I interviewed on December 5th. Orientation and training were thorough. Ever since I joined Accurate, I don’t want to work anywhere else. There are a lot of jobs here in Las Vegas. Anyone who’s willing to work can find another job. I don’t want to start over. I have all these years invested here, and I have a pension. I like the flexibility and variety at Accurate with the option to cover other accounts.
What is your WHY of being a cleaning industry professional? In other words, what brings you to work each day besides needing to earn a paycheck? I like to do this kind of work. It's the perfect job for me because I like cleaning and I also love to be around people. I get a chance to meet new people and make friends. My main worksite at Accurate is a residential community, and we keep it spotlessly clean. I'm really proud of that. The praise and compliments we get from residents and staff make me feel good. They say, "What would we do without you guys?" [cleaning crew] It makes you feel appreciated.
What keeps you motivated at work? The nature of the job itself, plus the people aspect. I get to build relationships with the customer, their staff and residents, and my teammates. I really enjoy my Accurate coworkers. We have fun and they're great people to work with, especially Maria "Flor" Ruelas and Teresa Henriquez . The people that surround me are so positive!
You can have an unlimited supply of one thing for the rest of your life. What is it? Toilet paper, multi-folds (paper towels), and sanitizer.
Claudia really loves her work! We love it, and we appreciate her! #respect
WHAT CLAUDIA SHARED ABOUT HERSELF
What advice would you give to yourself at age 13? "Don’t worry about life so much. You’re just starting life! Enjoy all the moments." I don’t want to live too many years, as I don’t think my body will be in the greatest shape-- and who will take care of me? I don't have children. I want to have good life in my years.
Tell us about your family now and where you grew up. I've lived in Las Vegas for 35 years but was born in Del Rio, Texas. My first language was Spanish, but I learned English in elementary school. I'm close to my sister and my niece (age 23), who live nearby. My mom died from breast cancer in 2001; she was only 56. I lost my dad a year ago after a massive heart attack. Family and memories: that’s what stays with you.
If Hollywood made a movie about your life, who would you like to see cast as you? Sofia Vergara.
What TV show or movie are you embarrassed to admit you love?
I’m very devoted to Tierra de Esperanza! It's a soap opera on the Spanish channel.
What's the most important thing you've learned in the last 3 years? The world has changed a lot with the pandemic and all kinds of losses. We have to be united and treat each other with dignity, respect, and honor. We’re all members of the human race! Help each other; don’t harm each other.
What’s one thing people don’t know about you that they’d be surprised to find out?
I love horror movies. I want to see the remake of The Exorcist.
You’re happiest when ____________. (fill in the blank) I’m happy every day as long as I wake up! I praise the Lord that I’m alive for each and every day He gives me of living, of opening my eyes for another day to make a difference.
What is one food or drink you wish had zero calories?
Coca Cola, to have at the movies with your popcorn and chocolate or other candy.
If cost were not a factor, where would you like to travel?
Europe— Paris in particular. Or Hawaii.
Thank you, Claudia, for being an #inspiration, #Superstar, #TeamPlayer, #leader, and #MakingADifference. You set the bar high, and we're proud of you! We’re so glad you’re part of The Accurate Family.
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