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  • Writer's pictureErin Williams

LOURDES "LULU" REYES | EMPLOYEE SPOTLIGHT SEPTEMBER 2023


Any custodial worker knows they are more than "just" a janitor-- and we agree!


At Accurate Building Maintenance, our team members are the backbone of our team and the heartbeat of our #purpose: creating clean, healthy, safe communities. They take care of our customers, so we take care of them like family—the best kind! We are so grateful for all they do each day and love to see them grow and succeed.


Our monthly Employee Spotlight series features one of our amazing team members, showcasing what it’s like to work in the cleaning industry at Accurate, where we #keepitfun.


This month we are happy to introduce you to Lourdes Reyes! LuLu, as she's affectionately known to her peers, has been with Accurate for almost 18 years. Lourdes was nominated because she consistently exceeds expectations with her A+ attendance and dependability, cleaning expertise, and exceptional leadership and supervisory skills.


We had the privilege of getting to know more about Lourdes as both a person and a professional during a recent Question & Answer session. She is a determined, intelligent, and resilient woman! We've always admired and respected Lourdes, and we are humbled and honored by her willingness to share other pieces of herself with us. We all have a story to share, so read on and be inspired by hers (as is usual with our Employee Spotlight series)!


Special thanks and kudos from creator/author Erin Williams (Marketing & Branding) to Dee Perez (Customer Service Manager) and Mirtha Eusebio (Human Resources) for their devotion and assistance in carrying out all the necessary pieces to make this article unique and impactful every month!


WHAT OTHERS HAD TO SAY ABOUT LOURDES

Accurate's longtime Customer Service Manager Dee Perez nominated Lourdes for this month's Employee Spotlight. The rest of the managers, leadership team, coworkers, and our customer and their staff chimed in with their endorsement and praise.


Lourdes is a perfect example of our primary core value, #WeKeepOurWord. She's almost never absent from work and always on time. We never have to worry about complaints at her buildings, she hasn't had any turnover on her crew, and she stays within budget. Not only does she clean like a rockstar, but she also burnishes floors and maintains a clean and healthy building for our customer. Thank you, Lourdes, for many years of dedication going above and beyond. We are so grateful to have leaders like you on our team! - Alex Finken, Accurate's CEO/Visionary

Lourdes likes making things sparkle. "When I use the buffing machine, I love to look at the floors when I'm done-- to see how shiny and fabulous they look!"

Another of Accurate's building supervisors and Lourdes' coworker Anthony Wagner values her sense of humor and describes Lourdes as easygoing, task oriented, and quick to solve problems.


My experience with Lourdes is always positive. I enjoy talking to her on my way out from the office! She always has a pleasant and optimistic attitude. She also does a great job at keeping our office clean and neat. Overall, I think that Lourdes is a great staff member at your company and an exceptional person! - Erika H., Customer Staff Member, Las Vegas, NV


"Lulu is a very good worker and great at her job," said teammate Guillermo Hernandez. "She's honest and a very good person!"



I was very fortunate to work with Lourdes, aka Lulu! She's an amazing employee. Her hard work and dedication are admirable. She takes pride in her work and goes above and beyond to complete her job duties every shift. Lulu is reliable and very responsible. Her attention to detail is impeccable. I can honestly say that she is one of the best restroom cleaners in the company. She is short, but she can use a floor buffer like a pro! Lulu wears her Accurate uniform with pride, and I'm so lucky I got the opportunity to work with her. She deserves this Employee Spotlight! - Francisco Sanchez, former Accurate Area Manager


WHAT LOURDES SHARED ABOUT HERSELF

What is one thing you would like people to know about your work? I've been part of this company for 17 years. Accurate knows, values, and recognizes my work and all I do.


What makes you feel proud and satisfied about your work? My coworkers and the camaraderie we have. I like the work I do and my job role! The personnel in the customer's building where I work for Accurate are welcoming and tell me all the time that I'm doing a great job. Also, when I use the floor buffing machine, I love to look at them when I'm done... to see how shiny and fabulous they look!

If you could do another job for just one day, what would it be? I'd like to work in the Accurate office in the Human Resources department! I worked in an office in my native country.



Which team member is your biggest inspiration at Accurate? My coworker Guillermo Hernandez (who could be next month's Employee Spotlight 😉), because we always support each other. When something has to be done, he does it immediately. He's organized. Guillermo is always ready and willing to do things at the age of 65. In addition, he's been with this company 12 or 13 years himself.



What is the biggest challenge you have had to overcome in your life so far? I had stomach cancer 17 years ago. It was a challenging time. I had two surgeries and chemotherapy, and my then-husband asked me for a divorce. Accurate Building Maintenance allowed me to take a leave of absence for 7-8 months and return to my workplace.

We are so glad and thankful that you are healed, Lourdes! It was our pleasure and honor to support you this way during that difficult time, and we'll always be 100% in your corner!

- Accurate Building Maintenance Leadership Team



This bright powerhouse woman studied business economics in college and dreamed of being a doctor.

What advice would you give new hires? I would advise that you put your effort into the work, because Accurate is a good company. I would recommend they try to keep the workplace organized and clean.

What job did you want to have when you were a child? I wanted to be a doctor, but it couldn't be. I did go to university and studied Commerce and Accounting. Unfortunately, the credits for my academic studies do not transfer/validate here in the United States.

What keeps you working in the cleaning industry? I feel comfortable with the work I'm doing and content where I work. I feel at home with Accurate as a company.



What skill do you think everyone should learn? I think it's important for everyone to learn how to be detail-oriented in your work, to satisfy your client and company.


You have to sing karaoke. What song do you choose? I'd like something romantic, like Los Dandy's "Tres Regalos" (released in 1965). We would love to hear that!


Thank you, LOURDES, for being an #inspiration, #OVERCOMER, and #leader... and especially for helping us make sure #wekeepourword! We’re so glad you’re part of The Accurate Family.


We're Hiring! Come meet us at our Job Fair on Saturday October 14th from 10am-2pm! Work for a company that values you while keeping it fun. We’ve been elevating our industry for over 28 years, living by our core values and nothing less. Here you’ll find the respect you deserve, a place to grow, and support to be successful no matter what your career goals are. APPLY HERE! Call Mirtha at 702-220-8180. Se habla Español.


Like what you just read? Ready to experience a higher standard in commercial cleaning-- delivered by our happy, dedicated team members? At Accurate, we're accessible because we care. We invest in our team, inspiring personal and professional growth while creating clean, healthy, safe communities. Call Angela at 702-220-8180 for a free, no-obligation, customized quote!


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